Amazon.com experienced a six-hour service disruption that resulted in approximately 120,000 lost customer orders and 1.6 million website errors, according to internal company documents obtained by Business Insider. The disruption was caused by faulty delivery-time information displayed to customers during checkout, traced back to changes generated with the assistance of Amazon's internal AI coding tool, Q. Internal review materials cited "novel GenAI usage for which best practices and safeguards are not yet fully established" as a contributing factor